🔒 Privacy Policy

📋 What We Collect

This page is powered by StayVayu, a technology platform used by the property to display its services and manage orders. StayVayu does not set the property's prices or fulfil orders itself — it only provides the underlying page and passes your request to the property.

When you use this page to browse services, offers, meals, or products and place an order, we collect only what's needed to fulfil your request:

• Room number — so staff know where to deliver your order
• Order details — the items, quantities, and any options you select
• Special instructions — any free-text notes you choose to add
• Language preference — stored on your device only

💾 Where Your Data Goes

Depending on how this property has configured the page, your order is sent through one or more of the following:

• WhatsApp / SMS / other messaging apps — your order is sent as a message directly to hotel staff. That message becomes part of your chat history in that app, subject to that app's own privacy policy.
• A secure database (Firestore) — used to log your order for the hotel's records, with restricted access.

Your cart, language choice, and recent browsing are also cached locally on your own device (in your browser's storage) to make the page load faster on repeat visits. This local data is never transmitted anywhere on its own — it just makes the page work smoothly for you.

💳 Payments

Some offers, tours, or products may redirect you to a third-party payment page (for example, a payment gateway link) to complete a booking or purchase. Payment is collected directly by the property or the relevant third-party vendor — not by StayVayu. We do not collect, store, process, or have any access to your payment card details, bank information, or transaction data on this page — that happens entirely on the third-party provider's own secure page, governed by their own privacy policy. StayVayu bears no responsibility for how that third party handles your payment information.

🤝 Who Can See Your Information

• Hotel staff, to prepare and deliver your order
• The specific tour operator or vendor, if you book a tour or third-party service
• The messaging or payment platform you're routed through, per their own terms

We do not sell your information, and we do not use it for advertising.

🗑️ How Long We Keep It

Order records are retained by the hotel for as long as reasonably needed for service delivery, accounting, and dispute resolution. Data cached on your own device stays there until you clear your browser data or it naturally expires.

🧑‍💼 Your Choices

• You can clear your cart and locally cached data at any time by clearing your browser's site data for this page.
• You are not required to provide a room number or place an order to simply browse the available services.
• If you'd like your order records removed or have questions about your data, please contact the hotel front desk directly.

🔎 Data Accuracy & Third Parties

Prices, descriptions, and images shown on this page are supplied by the property, not verified independently by StayVayu. StayVayu is not responsible for the accuracy of this content or for how the property or any third-party vendor, messaging platform, or payment gateway handles data once it leaves this page. Each of those third parties is governed by its own privacy policy.

While we take reasonable steps to protect data passing through this page, no method of transmission or storage is 100% secure, and StayVayu cannot guarantee absolute security.